Endress+Hauser inaugurates new customer centre
September 15, 2014
By Manufacturing AUTOMATION
Sept. 15, 2014 – Endress+Hauser’s new 80,000-square-foot state-of-the-art customer centre in Greenwood, Ind., represents a US$16-million investment in infrastructure designed to optimize customer support.
“We want to be close to our customers, providing the best possible support,” said Matthias Altendorf, CEO of the Endress+Hauser Group. “Our investments reflect both our commitment to customers in the process industry and our promise to sustainably generate outstanding value for them.”
In the last five years, Endress+Hauser has invested $150 million into its U.S. operations to expand its flow, level, pressure, analytical and temperature manufacturing capabilities, as well as investments in support structures, projects, services and training organizations. This figure does not include expenses related to the recent acquisitions of SpectraSensors, Inc. and Kaiser Optical Systems, Inc., both specialized in advanced analyzer technology.
To help customers keep up with today’s challenges, Endress+Hauser’s new, state-of-the-art customer centre is designed to provide visitors with a certified training facility with multiple classrooms and its largest PTU (Process Training Units) controlled by Rockwell Automation’s PlantPAx system for real-world process simulation with over 120 measuring points.
“Customers can send operators, maintenance personnel, engineers and other process people to our new customer centre to get hands-on, real-world application expertise in a state-of-the-art customer training facility,” said Todd Lucey, managing director of Endress+Hauser Sales Center USA.