Toyota boasts most awarded plant in the Americas
July 3, 2015 by Manufacturing AUTOMATION
Jul. 3, 2015 – Toyota Motor Manufacturing Canada (TMMC) has received two J.D. Power and Associates Plant Quality awards, gold and silver, in the J.D. Power Initial Quality Study.
“We are very proud of our quality results this year,” said TMMC president, Brian Krinock. “This recognition shows TMMC’s commitment to quality and customer satisfaction, as well as the dedication our Team Members have to building every car with great care and precision.”
The J.D. Power Initial Quality Study includes 2015 model vehicles purchased between November 1, 2014 and February 28, 2015. Customers own the vehicles for 90 days following their purchase and then completed the J.D. Power survey. Plant awards are based on the least number of defects or malfunctions per vehicle, and the scores for all three of TMMC’s plants surpassed the industry averages. This is the second time TMMC has received two awards in the same year. The awards take TMMC’s total to 14, which is more than any other automotive manufacturer in the Americas.
TMMC manufactures the Toyota Corolla, RAV4, Lexus RX 350 and RX 450h vehicles and is the first plant outside of Japan to build a Lexus vehicle. The company employs more than 8,000 Team Members at three manufacturing plants in Ontario.