Manufacturing AUTOMATION

Products Machine Tools
Bosch Remote Service Portal offers service support



Nov. 24, 2015 – Bosch Packaging Technology says its Remote Service Portal provides a “safe data connection” between customer machines and Bosch experts to support customers around the world.

The remote access is suited for machine set-up, the preparation of field service visits, remote diagnostics, troubleshooting in case of machinery downtime, and software updates. Through remote data connection, Bosch experts can access different machinery control components to receive an overall picture. If required, the remote service allows adapting settings and parameters by accessing HMI or machine controls. The remote service is also suited for documentation purposes, such as restoring settings and data after a modernization. The portal supports several machine generations, even equipment from third party suppliers can be integrated into the portal from Bosch, it notes.