Fives Diagnostic Communication System boasts higher customer uptime

Jul. 12, 2016 – Fives Machining Systems is introducing a remote diagnostics capability that allows machine operators to connect with Fives Cincinnati and Fives Giddings & Lewis experts through CNC screen sharing to “diagnose and overcome many stoppages within minutes.”

According to the company, the system “significantly increases customer uptime,” as problems can be solved without on-site service in about 30 to 40 per cent of cases, it estimates. Diagnostic Communication System (DCS) is now standard on all new Cincinnati and Giddings & Lewis machine tools and composite system. It is also available as a system upgrade for installed machines with a PC-based HMI on Fanuc, Siemens and Heidenhain controls. The enabling software, TeamViewer, establishes an encrypted, password-protected connection to the customer’s CNC over a VPN (virtual private network). A new and unique password is generated by TeamViewer for each session. Legacy CNCs can access diagnostic service using a connected laptop to run TeamViewer software.