Manufacturing AUTOMATION

Global Shop Solutions redesigns CRM tool

October 6, 2009
By Manufacturing AUTOMATION

Global Shop Solutions, a privately-held ERP software system provider for the discrete manufacturing industry, has launched its enhanced GS Customer Relationship Management (CRM) tool "that simplifies how manufacturers file and access customer and prospect information."

The newly redesigned GS CRM tool is fully integrated with Global Shop Solutions’ One-System ERP Solutions and, with its single-screen simplicity, provides a single point of entry to access all key customer, prospect and vendor information.

“We invest a great deal of resources communicating with our customers about their needs, and as a result, our CRM module was quickly moved to the top of our R&D upgrade list,” said Dusty Alexander, president of Global Shop Solutions. “With our single-screen CRM tool, employees no longer have to waste valuable time using standalone systems to access critical customer information.  GS CRM saves time and helps create a paperless environment.”

Unlike traditional CRM tools, GS CRM is a single-screen module, cross-connecting all shop aspects so users can find related information on one screen. The tool can also sort by vertical and can connect to databases, making it a good marketing and sales resource.


With GS CRM, users can:

• access all customer information (names, titles, and contact info), e-mail history, situation specific workflows, and service requests;
• track new sales tied to prospects or customers, forecast the sale close date, or research the sale dollars, type of sale, and ship date;
• drill down to access accounts receivable information, sales history, RMA’s, schedules, etc.; and
• document customer preferences, quality issues and other information essential to building and maintaining strong customer relationships.

Global Shop customer, Larry Fisher, director of administration for Houston-based Turbo Components, states that the GS CRM is a tool they’re “making serious use of now. It’s a robust system and for a business of our size it offers a real avenue of growth potential for us.”

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