Global Shop Solutions names Nick Knight sr. director of customer services

Friday November 11, 2016
Written by Manufacturing AUTOMATION
Nov. 11, 2016 - Global Shop Solutions, a developer of enterprise resource planning (ERP) software, has promoted Nick Knight to new senior director of customer services. In his new role, Knight will oversee the consulting group, custom group, account representatives, and four international offices totalling nearly 70 employees.

A Global Shop Solutions employee for more than a decade, Knight previously served as a member of the service team, consulting project manager and most recently as director of consulting.

“Our success as an ERP software firm is based on listening to our customers and responding to their needs,” said Dusty Alexander. “Nick’s combination of experience, technical knowledge, and ability to communicate with our customers to resolve their manufacturing problems makes him uniquely qualified to lead our Customer Services group. Putting these four groups under his direction will enable greater teamwork and take our existing customers to a new level of success.”

Knight began his career in the manufacturing industry working at a machine shop in Houston, Texas, at the age of 16, where he gained “extensive experience” using Global Shop Solutions ERP software.

“After joining Global Shop Solutions he displayed a knack for helping customers use the software to improve their production process, and went on to build an industry-leading consulting and project management group that continues to simplify manufacturing for Global Shop Solutions users every day. Many members of this group are sought after experts for thought leadership editorials,” said the company in a statement.

“Nick honestly cares about helping our customers improve their businesses, and he instills that quality in all who work with him,” continued Alexander. “We are proud of his leadership, his dedication to making our ERP software better, and the advancements he brings to our customers.”

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