Canadian update: Samsung Galaxy Note 7 recall

Sept. 7, 2016 – Samsung has released Canadian details for the 10-country recall of 2.5 million Galaxy Note 7 smartphones following reports that some of their batteries have exploded or caught fire.

Samsung Electronics Canada says there has been no confirmed incident in this country, but it’s offering a voluntary exchange program for its Canadian customers.

Samsung’s parent company said last week that it would set up a product exchange after it confirmed 35 cases of Note 7s that exploded or caught fire due to defective batteries from one supplier.

Owners of the phone in Canada can exchange their Galaxy Note 7 for a new one.

The company says another option is to exchange the phone for a Galaxy S7 or Galaxy S7 Edge through the carrier or retailer that sold the device.

Samsung says Note 7 owners can initiate the exchange by visiting a special-purpose website: CanadaNote7exchange.expertinquiry.com. It also has a toll-free phone number: 1-800-517-3507.

News from © Canadian Press Enterprises Inc. 2016