Infor: Doubling revenues with help of ERP software

The Company: Nelson Industrial designs and manufactures precision fabricated metal products for customers throughout the world. Its 150,000-sq.-ft. manufacturing and warehouse facility in Pickering, Ont., produces a wide range of proprietary and OEM products, and markets them through six divisions: access doors, architectural metals, automotive, contract manufacturing, storage products and mission critical.

The Challenge: Nelson’s top objectives were to fully integrate all company functions and optimize the information flow – especially some data-intensive processes, such as material planning and scheduling. The company wanted a package that strongly focused on manufacturing because it’s the core of its business. Nelson also wanted a user-friendly system with a modular construction, so that the team could implement in multiple phases. The system needed to provide full transparency.

The Strategy: Nelson wanted to implement a new ERP solution, not only to reduce overhead and simplify processes, but also to grow more confidently and aggressively in the future. The company implemented Infor ERP Visual, an integrated system that gives users visibility and easy access to data and reports across the entire enterprise, enabling more timely and cost-effective decisions from company leaders.

The Results: Nelson Industrial doubled its revenue in three years after implementing ERP Visual, while simultaneously maintaining staff levels. Nelson also reports increased customer satisfaction and improved internal communication now that account managers and customer service representatives can easily access reliable information through ERP Visual.

“With ERP Visual, we doubled the size of the company in only three years without increasing administrative headcount. Visual helped us grow in a smooth, controlled manner without adding burden,” says Dorin Radu, corporate managing director, Nelson Industrial.

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This case study ran as part of the 2011 Software Case Study Guide in the September 2011 issue of Manufacturing AUTOMATION.