Automation in Action
Jun. 16, 2015 - Early predictions suggested that manufacturing would lag behind other industries in Cloud adoption by two to three years. This has not been the case. In fact, a 2013 KPMG survey revealed that 41 per cent of respondents are already using Cloud-enabled services in finance, accounting and financial management and 35 per cent of respondents are likely to adopt such services within the next 18 months. The primary driver of Cloud adoption was also thought to be Total Cost of Ownership (TCO) and, in reality, speed, agility and risk mitigation have proven to be great motivations for Cloud investments.
May 20, 2015 - With a yo-yoing Canadian dollar and the lingering uncertainty of the industrial sector, the need for manufacturers to pursue innovation has never been more pertinent. These days, there is pressure for manufacturers to be innovative, stay innovative and, of course, stay cost-competitive. Hoping to help achieve that goal, a number of innovation centres have popped up across the country recently, boasting state-of-the-art equipment, technology and skilled support personnel for manufacturers.
Mar. 17, 2015 - Siemens Canada is hitting the road for its 2015 Innovation Tour, travelling to cities across the country to showcase its latest in PLCs, HMIs, IPCs, networks, RFID, drives, motors and industrial components.
Feb. 23, 2015 - When you think of innovation, what names come to mind? Jeff Bezos or Richard Branson? Or you might think of companies like Apple, Google or Zappos — companies that have set the bar through the continuous introduction of new products and services, both inside and outside their niche.
Sept. 29, 2014 - Andy Mavrokefalos calls himself a dreamer. But he is more than that.
The Scientific Research and Experimental Development (SR&ED) Tax Credit claim program, administered by the Canada Revenue Agency (CRA), underwent many changes at the beginning of 2014. A SR&ED tax credit claim can have a substantial impact on a company’s cash flow, providing a refundable tax credit on eligible R&D expenditures. It is, therefore, important to understand how the changes may affect your business.
Sustained innovation is a key objective promoted by the SME’s “Take Back Manufacturing” initiative toward maintaining and improving Canada’s global competitiveness in manufacturing. As R&D investments are made by private and government organizations to promote the invention and improvement of products and manufacturing technologies, it is crucial that Canada’s investments be protected so that Canadians can reap the rewards. Patents and other forms of intellectual property (IP) can help protect R&D investments in the manufacturing sector.  
With warmer temperatures finally sweeping across the country, the weather is not the only climate trending upwards. Small to mid-sized businesses are also looking to take advantage of favourable conditions for global expansion.
Apr. 25, 2014 - Design and manufacturing companies must adapt quickly to the demands of an increasingly global and competitive economy. To speed time to market for products, they need to be able to collaborate and manage design life cycles effectively with offshore, mobile and remote employees. At the same time, they have to maintain security and control over intellectual property even as their workforce becomes more mobile and distributed, and their computing environment becomes more diverse.
Not your typical widget, tomatoes are fragile, have a short shelf life and come in many shapes, colours and sizes. Processing the highly popular “cocktail cherry” variety was a challenge for Clifford Produce of Leamington, Ont. Varying weather conditions were creating ever-varying tomatoes, and it didn’t help that customers’ orders differed by the types of packaging they wanted and the combinations of same-sized or different-sized, same-coloured or different-coloured tomatoes to be packaged. Adding to this challenge was that in order to stay fresh, the produce arriving from the fields had to be processed quickly.
These days, manufacturing overseas has become the norm for many companies that produce high-tech products—but not for Avigilon, a Vancouver, B.C.-based designer and manufacturer of high-definition video surveillance solutions. Since its inception in 2004, the company has manufactured its cameras for a growing number of global customers at its facility in Richmond, B.C. And they’ve done it with much success. In fact, the company increased its manufacturing footprint by 150 per cent this year to accommodate growing customer demand.
The BLOODHOUND supersonic car is aiming to break the 1,000 mph speed barrier in the summer of 2015—and it’s getting a little help from 3D printing technology. One of the most critical components is the nose tip for the car, which will be the very first part to break through any new land speed record. The tip is subject to forces as high as 4,915 pounds per square foot. To cope with such loadings, a prototype tip has been designed in titanium and will be bonded to BLOODHOUND’s carbon fiber monocoque body, which forms the front-half of the car. Renishaw is providing a manufacturing resource to the project team to produce the nose tip with its laser melting machines, which use an additive manufacturing process to fuse together very thin layers of fine metallic powders to form highly complex, functional components. The prototype will be used by the BLOODHOUND team to evaluate possible manufacturing processes and carry out further engineering analysis. Dan Johns, lead engineer at BLOODHOUND SSC responsible for materials, processes and technologies, says: “We believe that the key benefit of using an additive manufacturing process to produce the nose tip is the ability to create a hollow, but highly rigid titanium structure, and to vary the wall thickness of the tip to minimize weight. To machine this component conventionally would be extremely challenging, result in design compromises, and waste as much as 95 per cent of the expensive raw material.” Simon Scott, director of Renishaw’s Additive Manufacturing Products Division, says, “With 3D printing having such a high profile in the media and political circles, it is fantastic that the only UK manufacturer of a metal-based additive manufacturing machine is able to contribute to this iconic British project which aims to inspire a new generation of engineers here and around the world.”
Canadian companies that focus on expanding into competitive global markets outside of North America—and orient their innovation efforts to compete globally—reap the best bottom-line results. However, only about one-sixth of Canadian firms adopt an innovation strategy that focuses on competing in international markets, according to “2012 Survey Findings: The State of Firm-Level Innovation in Canada,” published by The Conference Board of Canada's Centre for Business Innovation. "Few companies pick the most successful innovation strategy of expanding to provide products and services to new international markets, even though these firms earn between 10 and 30 per cent more net income than their counterparts using other approaches," said Bruce Good, executive director of the Centre for Business Innovation. "Most Canadian firms prefer to operate within provincial or national borders—or in North America—rather than competing in international markets."
When knowledge is your main currency, you’ve got to have a way to share what your employees know. The Institut National D’Optique (INO) is a Quebec-based technological research and development firm specializing in optics and photonic solutions and, for us, knowledge is indeed our specialty. In business for more than 25 years, we are home to the largest concentration of skills in our field and serve a global client base of companies of all sizes. Eighty per cent of INO’s workforce is highly educated, highly skilled scientists, technicians and engineers. From 2010-2011, we were awarded 12 new patents, for a total of 134 patents held on a variety of technological innovations. Because our business centers on expertise, knowledge and information, our competitive edge is found within our people and their intellectual property (IP). It’s what drives innovation within INO. Our work is all about information contained in people, projects, processes and systems, and it continues to grow exponentially every day. In fact, we have three times the amount of computers compared to the number of employees, so you can get a sense of the sheer volumes of information that need to be shared among our teams of scientists and technicians. After 25 years of doing business, it became impossible to do this effectively. Getting rid of the “water cooler”Our knowledge used to be shared mainly via a “people network”—that is, around the proverbial water cooler. INO employees would slowly learn “who knew what” during their tenure, creating a culture of “tribal knowledge.” A long-term employee would inherently “know” more than a new employee because he or she had learned where to go to for information. New employees were at a disadvantage; ramp up times were extended and their ability to contribute to the business was hindered by the time it took to learn “who knows what” and become part of the inner tribe. The inability to share important knowledge across teams and the business was hindering INO’s ability to more quickly innovate, serve customers and, ultimately, sell more. Beyond our informal way of sharing information, we also realized that the existing way our users searched for digital content was cumbersome and didn’t present an accurate view of all the knowledge of our employees. For example, I heard stories of employees accessing only 200,000 documents when searching for information on a customer project, when in fact we have more than 4 million documents that contain valuable knowledge that our scientists and technicians need to do their jobs. Looking back, our employees were only getting a fraction of the view of all knowledge, and were lacking the insight they needed to be more effective at their jobs. We came to the realization that INO needed a better way to share critical knowledge and information across teams, ensure an accurate, consolidated view of all information in near real time, and get new employees up to speed quickly. Solving the knowledge problemTo help solve our knowledge problem, we formed a steering committee comprised of a representative from each department that would ultimately help us select a new technology. The committee outlined its stringent requirements, with a specialized focus on security and permissioning, so that users could access various documents based on their level of access. Since we deal with vast amounts of private information under non-disclosure agreements with our customers, security was a big concern for us in the selection process. We needed to respect the security permissions we had set up in our systems, but also needed the flexibility to set up permissions to information based on project teams and roles within INO. This level of security is paramount to our business and how we operate, as is any company that depends heavily on intellectual property (IP) and innovation. The ability to easily configure and refine the solution by role and ensure personalized context was also critical to our decision. Because our employees work on different projects for various customers, what is contextually relevant to one project team isn’t necessarily relevant to another. There are various companies that offer solutions to help harness collective knowledge. Household names include Google and Microsoft, but we decided to evaluate a company called Coveo, a Quebec-based advanced insight solution with a strong history of helping Canadian manufacturers. We needed to be able to consolidate, correlate and present our collective knowledge in a unified way, while respecting security and permissions. Our selection committee immediately saw a direct return on the investment we would achieve with an advanced insight solution, and were able to calculate the ROI to be less than a year. We also needed the ability to refine facets and present contextually relevant knowledge and information by employee role. This greatly improves the efficiency of our employees. Our team quickly expanded our use from the original Proof of Concept to include what we considered to be our most important information and knowledge repositories and where INO IP, project documents, client information and research reside: emails, project, product, platform, group and process documents and fileshares. This was rolled out to all INO employees. We then expanded our project even further and indexed additional systems including our ticketing system, CRM system, ERP system, intranet and more. Currently, approximately 99 per cent of INO’s relevant corporate information is indexed by the system, giving scientists, engineers and all employees immediate, single-screen access to the most up-to-date information across all enterprise systems. Advanced search brings greater insight and collaborationUsing advanced enterprise search, we now have greater insight into all our corporate knowledge and information, our customers and their projects. This unified view of information helps us to better collaborate on projects, quickly understand who our subject-matter experts are, get our new employees up to speed so that they become productive faster, avoid the recreation of work that’s already been done and more. These benefits have an impact on our ability to innovate more quickly, which translates directly into better customer service. At INO, we were also able to report impressive productivity gains. Our CFO noted that we have significantly increased our efficiency and productivity numbers, with our average user saving two hours each week searching for information or recreating work that already exists, which translates into a five per cent improvement in productivity per employee. A five per cent productivity gain translates to big dollars for us. Our employees are very highly skilled people—engineers and scientists with masters, doctorates and post doctorate degrees— so our average salary is very high. A five per cent improvement in productivity translates into a lot of cost savings. INO has also integrated enterprise search into the company’s new hire training process. New hires get immediately trained for 30 minutes to help them get up to speed faster, understand subject matter experts and more within the organization, and quickly ramp up on customer projects and requirements. Our new hires come up to speed more quickly and are able to start contributing to the success of client projects right away. This has helped improve our customer service, innovation levels and more. The results of our project have earned INO awards and recognition—both internally and externally. Our internal awards program dubbed “INOvation” recognizes the outstanding achievements of teams who continue to push the boundaries of innovation and what is possible with technology. Our steering committee team was recently awarded an “INOvation award” for the project and delivering better insight into the company’s exceedingly growing and vast amount of critical knowledge. Pierre Bergeron is the process & compliance manager with Institut National D’Optique ( This article originally appeared in the June 2013 issue of Manufacturing AUTOMATION.
Siemens Canada's national tour series stopped in Oakville, Ont., on May 16 to showcase the company's latest TIA Portal V12 software and next generation controller family SIMATIC S7-1500. Watch as Joris Myny, Siemens Canada Ltd. vice president, Industry Automation and Drive Technologies divisions, discusses how these innovations fit in with Siemens' overall innovation goals and how the company is become a true "software company."
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