Mphasis, Arago team up to develop automation solutions

Oct. 27, 2016 – Mphasis, an IT services and solutions provider, has partnered with Arago, a firm which specializes in artificial intelligence (AI) and intelligent IT automation, to deliver automation platforms that “enable customers to automatically identify, predict, and resolve tasks of today’s complex IT environment.”

“In this digital age, success is driven by swiftly adopting technological innovations, enabling companies to perform better and smarter. Although there are numerous complexities that we encounter in today’s hybrid IT environments, intelligent automation has revolutionized the way operations are managed,” said Gopinathan Padmanabhan, chief innovation officer and president – Global Delivery, Mphasis.

With the partnership, Mphasis said it will augment its offerings in the automation space and build greater market credibility as an early adopter of autonomics driven infrastructure solutions, while Arago’s platform HIRO will “empower Mphasis to offer best-in-class automation solutions to its customers.” According to Arago, HIRO monitors machines and helps to solve trouble tickets which can reduce operating costs.

“The complexity of corporate IT environments is challenging in many businesses. AI-based automation has become a significant advantage in the digital age as it enables companies to shift their focus from simply managing current IT operations to innovation and technological advancement. Otherwise, they risk being left behind by their competitors. For Arago, Mphasis is an ideal partner, who not only has a strong reputation for being an IT leader, but is also among the first global players that recognized the immense value of AI technology for their customers,” said Chris Boos, CEO of Arago.

— With files from Mphasis