TechSight AR solution aims to reduce downtime during unplanned outages

Apr. 16, 2018 – Honeywell Intelligrated has launched TechSight, a real-time augmented reality (AR) solution designed to reduce repair time and minimize operational disruption in the event of an unplanned outage.

The solution, the company explains, leverages smartglasses and a videoconferencing platform to connect on-site technicians with remote Honeywell Intelligrated technical support experts, enabling live service instruction through two-way audio and visual communication. Available to Honeywell Intelligrated Lifecycle Support Services customers, TechSight allows on-site technicians to share their vision, gestures and voice in real time. As well, connected smartglasses enable technicians to receive visual aids like schematics and marked-up images to supplement verbal input, while leaving both hands free for more efficient work.

Honeywell Intelligrated says the approach can guide inexperienced on-site technicians through troubleshooting processes and reveal simple fixes like incorrect cabling or switch pressure settings. It enables them to tap into the expertise of Honeywell Intelligrated, while eliminating travel costs associated with flying in an expert for emergency support.