Manufacturing AUTOMATION

Siemens and Salesforce join forces to equip manufacturers with enhanced service capabilities

January 16, 2024
By Manufacturing AUTOMATION

Developed by Siemens in collaboration with Salesforce, the Teamcenter SLM app connects product engineering and product service operations by bringing together the Teamcenter Service Lifecycle Management (SLM) solution from the Siemens Xcelerator portfolio of industry software with Salesforce Service Cloud. (Photo: Siemens Digital Industries Software)

Siemens Digital Industries Software has introduced the new Teamcenter SLM app on Salesforce AppExchange. The app has reportedly been developed by Siemens in collaboration with Salesforce. Siemens shares in a press statement that the app connects product engineering and product service operations by bringing together the Teamcenter Service Lifecycle Management solution from the Siemens Xcelerator portfolio of industry software with Salesforce Manufacturing Cloud and Salesforce Service Cloud.

This new app reportedly enables manufacturers to adopt more service-centric business models, improve the customer experience and increase service revenue.

“Siemens and Salesforce are coming together to enable manufacturers to connect to their customers in whole new ways through this innovative integration of service lifecycle and customer relationship platforms,” said Zvi Feuer, senior vice-president of Digital Manufacturing, Siemens Digital Industries Software. “Through our new collaboration with Salesforce, we’re helping manufacturers move to servitization through a closed loop integration that brings together product knowledge with the full customer story. The app delivers an enhanced customer service experience that can revolutionize service operations, foster collaboration between engineering and service teams and drive enhanced customer satisfaction – by delivering the right information at the right time in a single, centralized location.”
Benefits of the new Teamcenter SLM app reportedly include improving operational efficiency through a better first-time-fix ratio, reducing the cost of service and helping to improve alignment between sales and service efforts. Equipped with the right asset information, tools and inventory, service teams can improve the customer service experience and drive revenue growth.
The app also gives visibility for technicians and field staff into customer asset information alongside the product data, managed in Teamcenter. With access to Einstein, Salesforce’s AI technology, the app can scan knowledge articles created from service plans authored in Teamcenter to help find resources and solutions.
“We’re excited to partner with Siemens to help manufacturers increase efficiency, provide better service, and open new revenue streams,” said Achyut Jajoo, senior vice-president and general manager of manufacturing and automotive at Salesforce. “By bringing together Salesforce, which is powered by real-time data and AI, with Siemens’ Teamcenter service lifecycle management, we can help advance digital transformation across the sector and empower manufacturers to deliver better service while generating new revenue streams.”
The Teamcenter SLM app is available now on Salesforce AppExchange.

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