Endress+Hauser marks 25 years in Canada

Jul. 2, 2015 – For a quarter century, Endress+Hauser Canada Ltd. says it has been “creating a legacy of product quality, service and customer success,” as it marks its 25th anniversary in the Canadian market on July 3.

As the Canadian arm of the family-owned industrial firm and a provider of measurement and automation equipment, Endress+Hauser Canada was incorporated May 1, 1990. The new company opened for business two months later, with offices in Burlington, Ont., and Montreal, Que.

“We had 13 employees on that first day,” remembers Richard Lewandowski, general manager of Endress+Hauser Canada. “Our initial focus was on the Ontario and Quebec markets, specifically on the water and wastewater, food and beverage, and mining customers.”

Today, the Canadian operation employs more than 150 people, with additional offices in Calgary and Edmonton, Alta. As well, representative companies handle sales in Atlantic Canada, Northern Ontario, Manitoba, Saskatchewan and British Columbia. The company also extended its services to include the oil and gas and power.

“Initially, we provided our customers with measurement products, product repair and product field service,” explains Lewandowski. “Today, we start working with customers at the engineering stage, assisting with selection of process measurement solutions, provide project management, start-up and commissioning services during the build phase and maintenance and calibration services during the operations phase.

The measurement product offering grew over the last 25 years to include flow, level, pressure, temperature and analytical. “We are able to provide customers with a complete solution for their measurement and automation needs, not just a measuring device,” he says.

As its services and offerings expanded in Canada, Endress+Hauser Canada expanded in existing industries and developed into new ones with a customer-centred focus — working to understand a customer’s business, helping them achieve their goals and providing unmatched customer service, notes Lewandowski. “It’s an approach that has kept customers coming back since the first days in Canada. We are grateful to our customers for turning to Endress+Hauser Canada for assistance and for the opportunity to contribute to their success. In many ways, their success is our success as well.”

“With industry-leading sales and technical service representatives established across the country, an ongoing commitment to product innovation and a deep-rooted desire to exceed customer expectations, Endress+Hauser Canada will set the industry standard in process automation for many, many years to come,” he adds.

Founded in 1953 by Georg H. Endress and Ludwig Hauser in Germany, The Endress+Hauser Group has been solely owned by the Endress family since 1975.